Most orders are processed and shipped within 1-2 (24-48 hours) working days from purchase. However, the actual shipping time depends on the destination and the courier you choose. After shipping, the estimated delivery time varies between 2 and 7 working days.

If your shipment is significantly delayed, URID is committed to contacting you personally and offer you a discount voucher equal to the value of your order and a surprise gift as a token of appreciation for your patience.

You can track your order by accessing the section "Track Order"

(SUPPORT --- ORDER--- TRACK YOUR ORDER ) on our website and entering the tracking number you received via email after shipping.

If the tracking of your order has not updated for more than 5 working days, contact:📩 order@uridshop.com (for order assistance)📩 tech@uridshop.com (if you experience technical problems with tracking)

If you want to change your shipping address after placing an order, please contact us as soon as possible.
📩 order@uridshop.com

If the order has already been shipped, we cannot guarantee the change of address, but we will do everything we can to find a solution.

If the tracking shows the order as "delivered" but you have not received it, please contact immediately:
📩 order@uridshop.com to check the status of the order.

If the problem is with the carrier, we will help you file a complaint and find an alternative solution.

Yes, you can cancel an order as long as it has not yet been processed or shipped. Please contact us as soon as possible if you wish to cancel it.
📩 order@uridshop.com

If your order has already been processed or shipped, you will need to return it following our policy return policy.

Yes, we accept returns within 90 days from delivery. Once you receive the product, it will be assigned to you a credit equal to the value of the returned item to be used for a new purchase.

If you received a item damaged due to transportation or an incorrect product, you can request a refund. Contact:📩 returns@uridshop.com and attach photo of the defective or incorrect product.

Yes, we collaborate with companies for orders B2B and wholesale supplies. To request a personalized quote, contact:📩 business@uridshop.com

We are always looking for partners for collaborations and sponsorships. If you are a influencer, a content creator or a brand interested in working with us, contact:📩 partnership@uridshop.com

If you have difficulty with login, payment or checkout, contact:📩 tech@uridshop.com

To report technical errors or navigation problems, write to:📩 tech@uridshop.com

We are always looking for talents for our projects. You can send your application with your CV and answer the questions indicated in the section "Work with us" of the site. For questions or spontaneous applications, write to:📩 hr@uridshop.com

If you are a member of the press or a media partner and would like information on our projects, contact:📩 press@uridshop.com

For any request legal or compliance, you can write to:📩 legal@uridshop.com